23 August 2017 | Reading time: 2 minutes

Having a Social Media Policy for the workplace is an essential safeguard for all employers in the social media age. It is no longer a luxury, it is a necessity.

But did you know that simply implementing a Social Media Policy won’t necessarily protect employers in post-termination disputes?


Misuse of social media in the workplace may be a valid reason for terminating an employee, especially where a Social Media Policy is in place.[1]

But the dismissal can still be considered ‘unfair’ if the employer fails to afford the employee procedural fairness when investigating allegations of:

  • social media misuse; or
  • breach of policy.

What does this mean? Among other things, it means an employer must provide an employee opportunity to respond to allegations, preferably in writing.[2]

You might think that calling your boss a ‘pig’ on Facebook would be automatic grounds for dismissal. In a recent case,[3] an employee who did exactly that was terminated – obviously. But the employee’s termination was only found to have been valid because:

  • 2 written warnings and a final warning were given to him;
  • the employee was notified that the reason for his termination was derogatory behaviour; and
  • the employee was provided with opportunity to respond during a meeting with his employer.

This case highlights the importance of affording employees procedural fairness, even where a senior executive is arguably defamed on social media.


Ignorance is bliss – sometimes. Employees’ attention must be specifically brought to the Social Media Policy, as a lack of evidence that an employee was informed may be factually equivalent to not having one at all.

In the LED Technologies’ case, where a salesman posted a crude, offensive Facebook update while on the road for work,[4] the Fair Work Commission found there was no valid reason for dismissal because:

  • there was no evidence he had been made aware of the company’s social media work ban; and
  • the employee had ‘little opportunity’ to explain the offensive post or respond to the employer when terminated.


To mitigate the risk of unfair dismissal claims, employers should:

  • set-up a comprehensive social media policy;
  • inform and educate employees about the policy; and
  • afford the employee procedural fairness throughout any investigative and disciplinary process.

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