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Fisher & Paykel’s extended worry

Extended warranties have traditionally been seen as the cash cow of whitegoods and electronics. The fries with your burger if you like. The recent Australian Competition and Consumer Commission (ACCC) case against  Fisher & ...

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Twitter is a high stakes game

Twitter is used as a marketing tool by many businesses. Although twitter can be used with great success to reach consumers, it is not immune from misuse and controversy. In the United Kingdom the Employment Appeal Tribunal (Appeal ...

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Shhhh… it’s a (trade) secret

Confidential Information. Most employees are privy to confidential information during the course of their employment. Employers usually include provisions in employment contracts prohibiting an employee from disclosing or misusing ...

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TripAdvisor’s ‘bad reviews’ (part 3)

TripAdvisor, an online review platform, has dominated the travel e-commerce arena and now claims to be the largest travel site in the world, with more than 60 million members and over 170 million reviews. Readers are encouraged to ...

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TripAdvisor’s ‘bad reviews’ (part 2)

TripAdvisor, an online review platform, has dominated the travel e-commerce arena and now claims to be the largest travel site in the world, with more than 60 million members and over 170 million reviews. Readers are encouraged to ...

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TripAdvisor’s ‘bad reviews’ (part 1)

TripAdvisor, an online review platform, has dominated the travel e-commerce arena and now claims to be the largest travel site in the world, with more than 60 million members and over 170 million reviews.1 Readers are encouraged to ...

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Directors at the self checkout

GBP250 million is a bit more than a rounding error, a bit more than an exaggeration and calling it an overstatement is an understatement. Just ask Tesco shareholders – it has cost them GBP2billion. Tesco PLC is Britain’s ...

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Doping in court – a thriller

We try to make sense of a shambolic process that has played out in the media for all to see, but few to understand. With an appeal pending, we ask – who’s interested? Part XXXVII of this thriller. Coach of the Essendon ...

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Misplaced confidence

Background. Mr Barker was a long term employee of the Commonwealth of Australia (Bank) and commenced employment in 1981. He was promoted gradually over the term of employment culminating in the position of Executive Manager. In ...

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Pay per click

Hang on a click. Keyword advertising is recognised parlance in the e-commerce world. But, hang on, what is it? It is an online advertising service that places advertising copy at the top, bottom, or beside, the list of search ...

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